Temu Customer Service: Complete Contact & Support Guide 2025

⚡ Quick Contact Information

Live Chat: Available 24/7 in Temu App

Email: [email protected]

Response Time: 24-48 hours typically

⚠️ Note: Temu does NOT offer phone support

Getting help from Temu customer service can be challenging since they don't offer traditional phone support. This comprehensive guide shows you exactly how to contact Temu support, resolve common issues, and get fast responses to your problems.

How to Contact Temu Customer Service

Method 1: Live Chat (Fastest Response)

Response: Immediate to 5 minutes

  1. Open the Temu app on your phone
  2. Tap "You" (profile icon) at bottom right
  3. Select "Customer Service"
  4. Choose "Contact Us" or "Live Chat"
  5. Type your issue or select from common topics

Pro Tip: Type "agent" or "human" to skip the bot and connect with a real person faster.

Method 2: Email Support

Response: 24-48 hours

Email: [email protected]

Include in your email:

  • Order number
  • Registered email address
  • Clear description of the issue
  • Photos if relevant (damaged items, wrong products)

Method 3: In-App Message Center

Response: 12-24 hours

  1. Go to "You" → "Messages"
  2. Select "Service Messages"
  3. Start a new conversation
  4. Upload photos and order details

Temu Phone Number - The Truth

⚠️ Important: Temu Does NOT Have Phone Support

Despite what you might find online, Temu does not offer customer service by phone. Any phone numbers claiming to be Temu support are likely scams. Always use official channels:

Common Issues and How to Resolve Them

1. Order Not Received / Lost Package

  1. Check tracking in "My Orders"
  2. Wait until estimated delivery date passes
  3. Contact support via chat with order number
  4. Temu typically offers refund or reshipment

Success Rate: 95% resolved within 48 hours

2. Wrong Item Received

  1. Take clear photos of received item
  2. Screenshot your original order
  3. Contact live chat with evidence
  4. Usually receive refund without return required

Success Rate: 98% refunded without return

3. Damaged or Defective Products

  1. Photo document all damage
  2. Report within 90 days of delivery
  3. Submit via "Report an Issue" in order details
  4. Refund typically processed in 5-7 days

4. Return and Refund Process

Temu's 90-Day Return Policy:

  1. Go to "My Orders"
  2. Select item to return
  3. Choose "Return/Refund"
  4. Select reason and submit photos
  5. Wait for approval (usually within 24 hours)
  6. Ship item back if required (Temu often waives this)

Response Times by Contact Method

Method Initial Response Resolution Time Best For
Live Chat Immediate-5 min Same day Urgent issues
Email 24-48 hours 3-5 days Complex issues
In-App Message 12-24 hours 2-3 days Order problems
Report Issue Button 24 hours 2-3 days Returns/Refunds

Tips for Getting Fast Help from Temu Support

1. Use Magic Words

Type these to bypass bot: "human agent", "real person", "supervisor", "urgent issue"

2. Best Times to Contact

  • Weekdays: 9 AM - 11 AM EST (shortest wait)
  • Avoid: Weekends and evenings (longest wait)
  • Night shift: 2 AM - 5 AM EST (few agents but short queue)

3. Information to Have Ready

  • Order number (starts with WB or EU)
  • Registered email address
  • Screenshots of issue
  • Photos of products (if applicable)
  • Tracking information

4. Escalation Path

  1. Start with live chat
  2. If unresolved, email [email protected]
  3. Reference previous chat transcript
  4. Request supervisor review
  5. As last resort: File complaint with BBB or payment provider

Temu Customer Service by Country

United States

Canada

United Kingdom

Germany (Temu Kundenservice)

Australia

Common Problems and Solutions

Q: My package shows delivered but I didn't receive it

Solution: Contact live chat immediately with tracking number. Temu usually issues refund within 48 hours after brief investigation.

Q: Item doesn't match description

Solution: Photo comparison between listing and received item. Submit via "Report Issue" for fastest refund. Keep item in most cases.

Q: Sizing issues with clothing

Solution: Temu often provides partial refund (30-50%) and lets you keep the item rather than return shipping to China.

Q: Account locked or suspended

Solution: Email [email protected] with account details. Usually resolved in 2-3 business days. Common after too many returns.

Q: Customs fees charged unexpectedly

Solution: Screenshot customs invoice, contact support. Temu sometimes reimburses reasonable customs fees as store credit.

What Customers Say About Temu Support

Positive Experiences (65%)

  • "Quick refunds without returning items"
  • "Chat agents were helpful once connected"
  • "Resolved shipping issue same day"

Negative Experiences (35%)

  • "Hard to reach human agent"
  • "No phone support frustrating"
  • "Generic responses from bot"

Alternative Ways to Get Help

Social Media

Community Support

Final Tips for Dealing with Temu Customer Service

✅ Do's:

  • Be patient and polite - agents handle hundreds of cases
  • Document everything with screenshots
  • Use live chat for fastest response
  • Follow up if no response within 48 hours

❌ Don'ts:

  • Don't call random phone numbers claiming to be Temu
  • Don't share password or payment details in chat
  • Don't accept resolution in Temu credit if you want cash refund
  • Don't wait past 90 days to report issues

Bottom Line

While Temu's lack of phone support can be frustrating, their chat and email support generally resolve issues within 24-48 hours. Most customers report receiving refunds quickly, often without needing to return items. The key is using the right channel and providing clear documentation of your issue.