Quick Answer: Can I Cancel My Temu Order?
Yes, but only before it ships. Go to "Your Orders" in the Temu app, find your order, and tap "Cancel Order" if available. Once an order shows "Shipped" status, cancellation isn't possible – you'll need to wait for delivery and request a return through Temu's 90-day return policy instead.
Changed your mind about a Temu purchase? Acting quickly is essential – Temu orders often ship within 1-2 days, leaving a narrow window for cancellation. In this guide, I'll show you exactly how to cancel a Temu order, what to do if it's too late, and how to get your refund as fast as possible.
Can You Cancel a Temu Order?
Whether you can cancel depends on your order's current status:
| Order Status | Can Cancel? | What to Do |
|---|---|---|
| Processing / Pending | Yes | Cancel through the app immediately |
| Payment Confirmed | Usually Yes | Cancel quickly before shipping begins |
| Preparing to Ship | Maybe | Try canceling – may or may not work |
| Shipped | No | Wait for delivery, then return |
| Out for Delivery | No | Accept delivery, then return |
| Delivered | No (but can return) | Request return within 90 days |
Act Fast!
Temu processes orders quickly. Many orders ship within 24-48 hours of purchase. If you want to cancel, do it immediately – don't wait even a few hours if possible.
How to Cancel a Temu Order (Step-by-Step)
Cancel via Temu App
Open the Temu App
Launch the Temu app on your phone and make sure you're logged into your account.
Go to Your Orders
Tap your profile icon at the bottom right, then tap "Your Orders" to see all your orders.
Find the Order to Cancel
Locate the order you want to cancel. It should show a status like "Processing" or "Pending."
Tap on the Order
Tap the order to open its details page where you can see all items and current status.
Tap "Cancel Order"
If cancellation is available, you'll see a "Cancel Order" button. Tap it to proceed.
Select Cancellation Reason
Choose a reason for cancellation from the list (e.g., "Changed my mind," "Found better price," etc.).
Confirm Cancellation
Review and confirm your cancellation request. You should see a confirmation message.
No Cancel Button?
If you don't see a "Cancel Order" button, your order has likely already entered the shipping process. Try contacting Temu customer support immediately through the in-app chat – they may be able to intercept it, though success isn't guaranteed.
How to Cancel on Temu Website
If you prefer using the website instead of the app:
- Go to temu.com and log into your account
- Click your profile icon in the top right corner
- Select "Your Orders" from the dropdown menu
- Find the order you want to cancel
- Click on the order to view details
- Look for "Cancel Order" option
- Select a reason and confirm cancellation
The website process mirrors the app. The same limitations apply – you can only cancel before the order ships.
What If My Order Already Shipped?
Order Already Shipped? Here Are Your Options
If your order has already shipped and cancellation isn't possible, don't worry. You have two options:
Option 1: Refuse Delivery
When the package arrives, you can refuse to accept it. The carrier will return it to sender, and Temu will process a refund. However, this can take 2-4 weeks.
Option 2: Accept and Return
Accept the delivery, then immediately request a return through the Temu app. Temu offers a 90-day return window with free first return. This is often faster than refusing delivery.
How to Request a Return Instead
If you missed the cancellation window, requesting a return is straightforward:
- Go to "Your Orders" in the Temu app
- Find the delivered order
- Tap "Return/Refund"
- Select the items you want to return
- Choose a return reason
- Follow the prompts to print a shipping label or schedule pickup
First Return Is Free
Temu offers free returns on your first return for each order. Additional returns may have a shipping fee deducted from your refund.
When Will I Get My Refund?
Refund timing depends on your original payment method:
Expected Refund Timeframes
Temu typically initiates refunds within 1-3 business days of cancellation approval. The remaining time is your bank or payment provider processing the return of funds.
Can I Cancel Individual Items?
Sometimes yes, sometimes no. It depends on how Temu is processing your order:
- Items shipping separately: You may be able to cancel specific items that haven't shipped yet
- Items bundled together: You may need to cancel the entire order
- Mixed status: Some items may be cancelable while others have already shipped
To try canceling individual items, go to your order details and look for item-specific cancel options. If not available, you'll need to cancel the whole order or wait for delivery and return specific items.
Contact Temu Support for Cancellation Help
If you're having trouble canceling through self-service, contact Temu customer support:
- In-App Chat: Available 24/7 – fastest option
- Phone: 1-888-495-8368 (7 AM - 11 PM EST)
- Email: Through the support page in app
When contacting support about a cancellation, have your order number ready and act quickly – support may be able to intercept orders that haven't physically left the warehouse yet.
Frequently Asked Questions
No, you cannot cancel an order after it has shipped. Once your order shows "Shipped" status, the only options are to refuse delivery when it arrives or accept it and request a return through Temu's 90-day return policy.
You can cancel until the order ships, which often happens within 24-48 hours of purchase. There's no set time limit – it depends entirely on how quickly Temu processes and ships your specific order. Cancel as soon as possible.
Temu refunds typically process within 5-14 business days, depending on your payment method. Credit cards and PayPal are usually faster (5-7 days), while debit cards may take up to 14 days. Refunds to Temu credit are instant.
No, Temu does not charge cancellation fees. If you cancel before shipping, you'll receive a full refund. There's no penalty for changing your mind on an unshipped order.
The cancel button disappears once an order enters the shipping process. If you don't see it, your order has likely been handed off for shipping. Try contacting customer support immediately – they may be able to help if the package hasn't physically left yet.
Sometimes. If items in your order are shipping separately, you may be able to cancel individual items. If items are bundled together for shipping, you may need to cancel the entire order. Check your order details for item-specific cancel options.
If you refuse delivery, the package will be returned to the sender (Temu). Once they receive and process the return, a refund will be issued. This typically takes 2-4 weeks total. Accepting and returning is often faster.
Yes, you can cancel on temu.com using the same process as the app. Log in, go to "Your Orders," find the order, and look for the cancel option. The same limitations apply – only unshipped orders can be canceled.